Terms of Service

Terms of Service for Frost Buddy

Agreement to Terms

By using Frost Buddy’s website or placing an order, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use Frost Buddy’s services or purchase products.

Order Process and Confirmation

Each order placed at Frost Buddy represents your offer to purchase our products.
We may decline or cancel orders for reasons including, but not limited to:
- Items being out of stock
- Pricing errors
- Suspected fraudulent activity
If an order is canceled after payment is processed, Frost Buddy will issue a full refund.
Receiving an order confirmation email does not guarantee order acceptance; your order is only finalized once it ships.

Product Availability

Product availability for categories such as New Arrivals, Drinkware, and Accessories is confirmed only at the time of shipment. If an item becomes unavailable after you place your order, Frost Buddy will reach out to provide these options:

Wait for the item to be restocked
Select a comparable substitute product
Cancel the order and receive a full refund

Pricing Policy

All prices displayed are subject to change at any time without prior notice.

Warranty on Drinkware

Frost Buddy provides a 1-year limited warranty on drinkware products covering manufacturing defects such as:

Failure of lids
Seal leaks
Loss of insulation during normal use

This warranty excludes:

Normal wear and tear
Cosmetic damage like scratches or dents from accidental impacts
Damage from improper use, including placing products on stoves or in microwaves
Damage caused by incorrect cleaning or improper care

To submit a warranty claim, provide a receipt or order number. Claims are handled through replacement parts or product replacement; refunds are not issued under this warranty.

Your Responsibilities

Provide complete and accurate shipping and contact information at checkout.
Frost Buddy is not responsible for orders lost due to incorrect address information provided by you.
If re-shipment is needed because of incorrect details, additional shipping fees may be charged.
Follow care instructions carefully to keep your warranty valid; damage from misuse or neglect is not covered.

Limitation of Liability

Frost Buddy’s total liability for any order is capped at the amount you paid for that order. To the maximum extent allowed by law, Frost Buddy disclaims liability for indirect, incidental, or consequential damages arising from use of the website or purchased products.