Return & Refund Policy

Frost Buddy is committed to your full satisfaction with every purchase of our drinkware and accessories, including popular products like Bottle Buddy, Mug Buddy, and To-Go Buddy. Below is the detailed process to help you with returns, refunds, cancellations, and exchanges based on our specific policies.

Return Eligibility and Timeframe

You have 30 days from the date you receive your order to request a return.

To be eligible for a return or exchange, your item must meet all the following conditions:

• Be unused and in its original condition.
• Be returned with its original packaging intact whenever possible.
• Not be a custom order with personalized elements such as names, logos, or laser engraving, as these items are final sale and cannot be returned or exchanged.

This 30-day period allows you to evaluate features like color, grip, and the overall feel of your Frost Buddy product in your daily environment.

How to Initiate a Return

1. Contact Frost Buddy via our contact page to begin your return request.
2. Provide your order number, specify the item(s) you wish to return, and explain the reason for the return.
3. Wait for Frost Buddy’s instructions before shipping any item back to ensure proper processing.

Return Shipping Costs

• If you return an item due to a change of mind, you are responsible for the return shipping costs to Frost Buddy.
• If the return is due to a damaged product, an incorrect item sent, or a manufacturing defect, Frost Buddy will provide a prepaid return shipping label at no cost to you.

Damaged, Defective, or Incorrect Items

If your order arrives damaged—for example, broken lids, dents, or other defects—or you receive the wrong item, please notify Frost Buddy within 7 days of delivery.

Include photos and your order details to verify the issue. Once confirmed, Frost Buddy will arrange a replacement or refund and cover the return shipping costs.

Refunds

After receiving and inspecting your returned item, Frost Buddy will notify you whether your refund request is approved.

Approved refunds are typically processed within 5-10 business days back to your original payment method. Please allow additional time for your bank or payment provider to post the refund.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting Frost Buddy directly.

After 24 hours, cancellations are generally not possible, especially if your order has already been processed or shipped.

Exchanges

To exchange an item, place a new order immediately for your desired size or color to reduce the risk of stock shortages.

After placing your new order, return the original item using the standard return process described above.

Contact Frost Buddy

If you have any questions about returns, refunds, cancellations, or exchanges, please contact Frost Buddy by emailing sykima98@bandera.bond or by visiting our contact page.