Shipping Policy

Order Processing Timeline

Frost Buddy processes all orders within 1-3 business days after confirming payment. Orders placed on weekends or public holidays will begin processing on the next business day. Once your order leaves our warehouse, we will send you an email confirmation containing your tracking number.

Shipping Fees

For shipments within the United States, Frost Buddy provides free standard shipping on all orders over $60. For orders under $60, a flat rate shipping fee applies; this fee will be clearly shown to you during checkout before you finalize your purchase.

Estimated Delivery Times

Domestic Standard Shipping: Delivery typically takes 3-7 business days after the order has shipped.
International Shipping: Delivery times vary with destination and customs processes, generally ranging from 7-21 business days after dispatch.

Tracking Your Order

Tracking information is sent to the email you provide at checkout. Please allow 24-48 hours after shipment for tracking updates to appear. If your tracking information does not update for an extended period, or if you have any questions, please contact Frost Buddy at janakaruwan452@abidot.me.

International Shipping and Customs

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in your purchase price.

If a package is refused due to unpaid customs fees, carriers may return or destroy it. Frost Buddy does not refund shipping fees in such cases.

Shipping Address Accuracy

Please carefully verify your shipping address before completing your order to prevent delays or returns. If a package is returned because of incorrect or unclaimed details, Frost Buddy will contact you to arrange reshipment. Additional shipping fees may apply for resending returned packages.

Lost or Damaged Shipments

If your order arrives damaged, keep the original packaging and send photos to janakaruwan452@abidot.me within 7 days to receive assistance.

If tracking confirms delivery but you have not received your order, please file a claim with the carrier first. Frost Buddy will assist you in resolving these issues when possible.